Strathroy Heating & Cooling ("we," "us," or "our"): protecting your personal information is a responsibility we take seriously. Whether you are browsing these pages or submitting a service request, this policy explains, in plain language, what we collect, the reasons behind each use, the safeguards in place, and how you can stay in control of your details.
Information We Collect
The quote request form on this site asks for the details we need to help you: your name, phone number, email address, the property or service address, and a short description of the work you have in mind. You supply this information voluntarily, and we only receive what you choose to type in.
How We Use Your Information
Everything you share serves a practical purpose connected to your request. A phone number lets us call you back, an email carries your quote and appointment confirmation, and the service address tells our technicians where to go. Beyond delivering and scheduling the work, your information stays idle rather than being put to other uses.
Safeguards for Your Details
Our commitment is straightforward: your information stays within tight boundaries. We apply reasonable security practices to prevent unauthorized access, disclosure, or loss; internal access is granted sparingly and by need; and when records reach the end of their retention period they are destroyed. No list of our customers is ever put up for sale.
Cookies on This Website
To deliver a dependable browsing experience, this site may set a small number of cookies. These are used to keep features stable, understand which pages receive attention, and improve what we publish over time. None of this requires sensitive personal data, and standard browser controls remain fully available to you for managing or removing cookies.
How Usage Is Measured
Understanding how visitors move through the site helps us improve it, so we review anonymized usage statistics from time to time. Page views, referral sources, and similar counts are examined in aggregate, never tied to an individual. This practice keeps the website honest about its own performance while leaving your privacy intact.
Your Choices
Should you change your mind about the information you shared, the door is open. Contact us using the details below to review what we hold, request corrections, ask for deletion, or opt out of future messages. We treat every such request seriously and confirm once the change has been carried out.
Contact Us
Whatever your privacy question, large or small, it will receive our attention. You are welcome to write to us about this policy, about information we may have about you, or about anything else covered on this page, using the details below:
Strathroy Heating & Cooling
Email: [email protected]
Strathroy, ON